Financial Assistance

Community Medical Centers has a long history of giving back to our community. That's reflected in our generous financial assistance policies which help low-income patients who seek care at our hospitals. We're committed to providing compassionate, high-quality care to the community we serve.

If you don't have health insurance, our staff can help you locate government or private programs that may provide financial assistance. The first step is eligibility for a government-sponsored health program like Medi-Cal or Medicare. If you qualify, these programs can provide healthcare access and other social services for you and your family. For assistance, please call Patient Financial Services at (559) 459-3939 or (800) 773-2223 ext. 53939.

Hospital Bill Complaint Program

The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. 

If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Please visit the California Department of Health Care Access and Information for more information and to file a complaint.

3 Ways to Submit the Financial Assistance Application

If you're not eligible for the above, or are insured with high medical costs, you may qualify for Community Medical Centers' Financial Assistance program. 

We offer three ways to submit the assistance application. For questions or assistance with the process, call Patient Financial Services at (559) 459-3939 or (800) 773-2223 ext. 53939, or email us at CMCRevenueSystemsSupport@communitymedical.org.

More Information on Community Medical Centers' Financial Assistance Program

Summary of the Financial Assistance Policy
Community's Financial Assistance Policy in plain language.
 

Financial Assistance Policy
Learn about Community's Financial Assistance Policy — from applying for assistance to processing your application.
 

Billing and Collections Policy
Community's guidelines provide complete details about billing and collections for the services we provide.

Covered and non-covered provider list

Providers whose services are covered under our Financial Assistance Policy include:

• Nurses who do not have advance practice licenses

• Certified nursing assistants, medical assistants and other non-licensed assistants

• Physical therapists, occupational therapists, speech language therapists and therapy assistants

• Pharmacists

• Technologists or technicians

• Laboratory scientists

• Registered dietitians

• Diabetes educators

• Audiologists and hearing aid dispensers

• Any other non-licensed staff

Providers whose services are covered under our Financial Assistance Policy only when employed by Community Medical Centers include:

• Nurse practitioners

• Physician assistants

• Certified nurse midwives

• Licensed clinical social workers and licensed marriage family therapists

• Clinical nurse specialists

• Perfusionists

The list of Non-Covered Providers within the facility who provide Emergency Medical Care or other Medically Necessary Care at Community Medical Centers facilities is maintained in a supplemental document called “Medical Staff Roster with Primary Office.” This list is updated quarterly, is published here on our website and can be provided, free of charge, upon request.