When someone comes to the emergency room, it's implied that they have a medical emergency. Specific federal regulations like the Emergency Medical Treatment & Labor Act (EMTALA) require that emergency room clinicians first see the patient before we can discuss any financial questions.
We understand this restriction can be frustrating. However, the regulations are there to ensure everyone who comes to an emergency room will be seen regardless of their ability to pay.
Once you've been medically evaluated and stabilized, you'll be asked to pay your co-payment, deductible, co-insurance or deposit by someone from our admitting department.
Protection against surprise medical bills
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.
California law protects enrollees in state-regulated plans from surprise medical bills when an enrollee receives emergency services from a doctor or hospital that is not contracted with the patient’s health plan or medical group. In covered circumstances, providers cannot bill consumers more than their in-network cost sharing.
View more information about the No Surprises Act.