For Patients

Pre-Admission

What to Bring

Advance Directives

Insurance/Finances

Patient Rights

Patient Privacy

Arrival Instructions

During Your Stay

Your Room

Dining

Health Care Team

Patient Supports

Discharge Info

Contact Info

This information will assist in preparing you for your stay at the Fresno Heart & Surgical Hospital. If you have any questions at any time during your visit, please do not hesitate to ask a member of our clinical or administrative staff.

Your health care team
At the Fresno Heart & Surgical Hospital, you will receive care from the finest of healthcare professionals. Our staff is experienced, competent and focused on the delivery of quality care and service excellence. The staff works closely together to coordinate the provision of care ensuring that patient needs are met.

The members of our health care team primarily wear khaki or navy-colored hospital scrubs with the Fresno Heart & Surgical logo embroidered on the front. Surgery and Cath Lab staff wear blue hospital scrubs. Staff wear name badges noting their name and credentials for easy and clear identification. For more information on our staff click here.

Medical insurance
Fresno Heart & Surgical contracts with the majority of the insurance companies in addition to Medicare. The hospital is not a Medi-Cal contracting facility. The hospital will act as your billing agent and bill your insurance as well as Medicare. For questions about insurance or Medicare coverage as well as other reimbursement related inquiries, please contact our Patient Accounting Department at 433-8096.

Prior to your hospital stay, our pre-authorization staff will work with you, your physician’s office, and your insurance company to ensure that all appropriate authorizations are in order. If your insurance company or Medicare requires that you pay a co-pay or have a deductible due, we will attempt to confirm with the payor and notify you prior to your arrival. If this information is not available until after your arrival, we will contact you during your stay if possible. If your payor does not cover a procedure or surgery, alternative payment arrangements can be made. The patient accounting department will bill your insurance carrier as well as Medicare. If you wish to discuss financial arrangements or have questions about insurance billing, please contact our patient accounting department at 433-8096.

After your stay, a financial statement will be mailed to you. Please contact the patient accounting department for questions about your bill. In addition to your hospital bill, you may also receive separate bills from your physician, anesthesiologist, radiologist or other physician specialists who cared for you. Please send any billing inquiries directly to them.

Patient rights and responsibilities
As a patient with us you have a right to considerate and respectful care, to be made comfortable and to have family members notified of your admission and health status as you choose. You also have rights to certain information regarding medical procedures, medications and billing for care. You have the right to make certain decisions about your care. As a patient we expect you to actively and honestly participate in communication with your health care team and to cooperate in agreed upon treatment and testing. For a full listing and details regarding those rights and responsibilities click here.

Patient safety
Fresno Heart & Surgical has many procedures and programs in place to ensure patient safety. These measures include patient and staff identification, fire and disaster preparedness, fall prevention, infection control, security and a rapid response team. Please take the time to read about patient safety here.

Concerns or complaints
Central to our efforts is the delivery of high quality care to our patients along with exceptional customer service. But if you have concerns please click here for information on how to get it addressed or make a complaint. We would appreciate the opportunity to resolve any concerns that might arise -- in particular quality or patient safety issues.

Health Information Portability and Accountability Act (HIPAA) privacy practices
It is our policy that all patients shall receive a Notice of Privacy Practice no later than the first occasion of service at Fresno Heart & Surgical or as soon thereafter as possible. All patients will be asked to sign the Acknowledgement of Receipt of the Notice of Privacy Practice.

This notice is required by law to inform you of how your health information will be protected, how Fresno Heart & Surgical may use or disclose your health information and your rights regarding your health information. The notice covers all persons who are employed by the hospital or otherwise provide you with care through our organization. If you have any questions about this notice, please contact Fresno Heart & Surgical Hospital’s Privacy Officer at (559) 433-8026.

Advance healthcare directives
As a patient, you have the right to make healthcare decisions and plan now for your medical care if you are unable to speak for yourself in the future. A federal law requires us to to give you this information. We hope this information will help increase your control over. Please click here for more information to help you plan and prepare directions for you medical care in advance.

Statement of non-discrimination
Fresno Heart & Surgical does not discriminate against any person on the basis of race, sex, color, national origin, disability, religion, economic status, educational background, source of payment, age in admission, treatment, or participation in its programs, service and activities, or in employment.