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Most people avoid hospitals unless they choose to visit or become a patient. But the volunteers at Community Regional Medical Center and Terry’s House, our hospitality home across from the hospital, choose to spend time making a difference in the lives of our employees, patients and visitors. Everyone whose lives they touch truly appreciates their time and efforts.
Community Regional celebrates our volunteers all year long, but the hospital is making a special effort this week to recognize this special group of people – letting them know how much we appreciate having them work beside us to improve the health of this community. We have more than 600 volunteers who range from high school and college students to the seasoned volunteers with more than 20 years of service.
A personal tragedy motivated Sue McMillan to volunteer at the hospital. Sue was hospitalized for three weeks in 2000 with a neck injury. She was so impressed by the volunteers and staff of the hospital that she decided to give back. “Volunteering helped my attitude toward life in helping others,” McMillan said. "I have volunteered at Community Regional for over 11 years now because I enjoy helping people. I am grateful for all the friends I've made and all the medical staff who have helped me." McMillan currently works in the volunteer pool office answering the phone and working dispatch.
“We treasure our volunteers for their hard work, dedication, and dependability in the wide variety of services they perform for the hospital, patients and their families,” says Tony Nieto, supervisor of the volunteer services program.
With the size and location of Community Regional, our volunteers clearly choose to work here because they want to be part of what we accomplish at the hospital each and every day. Many of our volunteers have hospitals much closer to their homes, but make the choice to volunteer here.
Volunteers are a key asset to our hospital with their donation of time and labor. The volunteers have given the hospital more than 72,000 hours of service in the past year and their gift of time provides greater support to our patients and families, in addition to helping our staff perform duties that require specific medical knowledge and skill. Some of the duties our hospital volunteers perform are:
• Provide wheelchair service
• Provide shuttle cart service
• Provide directions
• Deliver flowers
• Pick up patient specimens and deliver to laboratories
• Perform light office duties such as answer phones, file and make copies
• Stock unit supply rooms
• Read to patients
• Serve patients their meals when they can't feed themselves
• Make holiday tray favors
• Knit or crochet with patient
• Assist with patient care advocacy
• Assist in responding to call lights and reporting back to staff the needs of patient
“We truly appreciate everything our volunteers do for us. We want to make them feel as special as they make us feel every time they show up to work. They make a difference no one else can,” says Julianne Coyne, manager of support services.
Terry’s House celebrated their one year anniversary in January 2012 and has added a volunteer program that boasts over 310 hours of volunteer time logged over the past year. Volunteer duties include office work, housekeeping, and cooking for families. “Operating Terry’s House wouldn’t be possible without the special volunteers that lend their time and talents to ensure that we continue to provide this warm and welcoming home-away-from-home for families of those being treated in a critical care unit at Community Regional Medical Center. Not only do our volunteers assist with household and office management duties, they constantly become a listening ear and compassionate helper at just the right time for many of our families… they ARE the difference in healthcare and healing” says Christa Short, Executive Director Terry’s House.
For more information on how to become a volunteer at one of Community’s hospitals, please visit: http://communitymedical.org/careers/volunteering
Community Regional Medical Center