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Beginning Tues., Sept. 10, Community Regional Medical Center will offer patients and visitors a new dose of hospitality –curbside. Available on weekdays from 5 a.m. to 8 p.m. patients, their families and visitors can drive their vehicle to the entrance in front of the Trauma & Critical Care Building on Divisadero and Clark streets to allow valet attendants to park their vehicle for them.
This guest service provides patients and their loved ones the ability to get where they need to be without the stress of finding a parking space and walking distances that could be difficult for them. While some patients are dropped off and left to wait for their loved one to return after parking, valet services will now allow for patients and their loved ones to stay together.
Also launching with guest valet parking is a “priority” greeter service being first piloted with cardiology patients scheduled for procedures by their treating physician. Patients of our partnering physicians will receive a Priority Guest card with their Guest Valet Services directional brochure. Patients receiving this priority service will be greeted by a guest ambassador upon arriving at valet parking and will receive an escort to and from their procedure area.
All patients and visitors using valet parking will have access to a wheel chair, receive campus directions and regular escort services as provided through ambassador, volunteer and security services during their normal operating hours. Because valet parking is only available during weekdays from 5 a.m. to 8 p.m., guests needing to retrieve their keys after hours can do so through Security Services at the Rotunda lobby in the Trauma & Critical Care Building.
The valet parking service is not available for employee or medical staff use. Our administration kindly asks that employees and medical staff do not park their vehicles in the visitor parking garage located on Maddy Drive, as this garage is designated for visitors and the bottom floor, the guest valet program.
The valet attendants can be recognized in professional attire and are trained to provide caring and compassionate service the moment they open the vehicle doors. Look for more details and introductions on the Forum and Facebook this week – highlighting Community Regional’s new Curbside Hospitality vendor providing our patients with a warm and helpful welcome.