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My daughter-in-law was recently in the hospital. Up 'til then, it had been quite awhile since I had been on the "other side of the sheets" so-to-speak, with a family member receiving the very care that I used to deliver as a bedside RN so many years ago.
It was actually a most satisfying experience for she and the family. It was very encouraging and welcomed that all the staff, as they came in the room, and exited the room, either washed their hands or utilized the dispenser that was available in the vicinity. They were also informative about the plan of care and anticipated discharge. As they left the room they said, "is there anything else I can do for you?".
It's really meaningful to receive care and service when folks are kind and attentive. Sometimes it can become such a routine that we in healthcare forget that for patients and their loved ones, this can be the first time being in a hospital or experiencing something that staff may see numerous times a day. I know when I worked as an ICU nurse, caring for the most critical patients, it could be very unremarkable and customary. Then I would realize when I saw the concern and sometimes shock on the face of the visitors, that I needed to take time out to step out of my common place, and put myself in their shoes. I would then take time to assure them and explain the various interventions and technology...I could almost immediately see them relax.
I know that healthcare is a great profession and should be reserved for those who can see it from others' eyes.