Great Plays

Wanda Holderman: November 15, 20070 Comments

Chuck Noll, Head Coach of the Pittsburg Steelers for 23 seasons, was attributed with developing from a 1-13 season in his first campaign, to the highest level ever attained by a National Football League and led his team to four Super Bowl victories. He said "you can't make a great play unless you do it first in practice". That quote really caught my eye and caused me to reflect on all the numerous "practice plays" that were conducted here at the Fresno Heart and Surgical Hospital over the last several months in preparation for an unannounced three day audit by surveyors that culminated in the distinguished Joint Commission Accreditation. All the members of the team "reviewed the play book, practiced with and without pads, and ran drills over and over".

This award was definitely a team effort by Community Medical Centers Corporate staff, hospital employees and our affiliated physicians. The Joint Commission evaluates nearly 15,000 health care organizations and this designation is a symbol of excellence that reflects our commitment to safety, quality, and outcomes. The accreditation is also going to allow us to be recognized by payors such as Blue Cross that consider the approval as foundational and a circuit-breaker for being designated as a "Center of Excellence" for services like cardiovascular and bariatrics.

 Because it's the right thing to do, and consumers and payors expect it, we are intent on "executing the plays with perfection" each time and not accepting a "tie"....we want to win by continuously monitoring our practice, validating good outcomes and implementing improvements when needed. We were doing a commendable job before the official designation and in the movie Cool Runnings, there was a great line that went like this: "A gold medal is a wonderful thing. But if you're not enough without it, you'll never be enough with it".  The "gold stamp of approval" from the Joint Commission is a constant reminder to us to remain vigilant, and train vigorously for the actual event.