I recently visited the Department of Motor Vehicles (DMV) to register my car, and as I was waiting for my number to be called something happened that I had never experienced at a DMV before. I heard a voice over the loud speaker say, “Clovis employees, we have a winner of our contest to process the most applications for the week! It’s Kathy, again.” announced the supervisor. There was some light applause from some of my fellow drivers in the room and a few smiles and mild congratulations offered to the winner, before the staff took on their serious audit-the-paperwork expressions and went back to work - just then A009 was called so I stepped up to the desk, handed over my application, and decided to ask Elaine* what this was all about.