In the fall of 1994, I was working for an HMO, when I got a call from a former boss. After a few minutes of pleasant chitchat about kids and local events, the conversation sort of stalled. It was in that pause that Michelle* lowered her voice to just above a whisper, (which was strange because she was calling from her car), and said, "I just wanted to check in to see if you are happy in your job. I'd like you to meet somebody.”